Refund policy

Return & Refund Policy

Last Updated: May 29, 2026

Welcome to Terrafolio.online.

This Return & Refund Policy outlines the terms applicable to purchases made through Terrafolio.online. By purchasing products from our website, you agree to the terms outlined below.

1. DIGITAL PRODUCT NATURE

Terrafolio provides digital gardening resources, including educational guides, printable planners, templates and informational materials delivered electronically.

All products sold through Terrafolio.online are:

  • digital products only
  • delivered electronically
  • accessible immediately after purchase
  • non-physical items

No physical products are shipped.

2. NO SUBSCRIPTIONS OR RECURRING CHARGES

All purchases made on Terrafolio.online are:

  • one-time payments only
  • non-subscription purchases
  • free from recurring billing

There are no monthly membership fees or automatic renewals associated with your purchase.

Optional additional digital product recommendations may be presented after checkout.

3. REFUND ELIGIBILITY

Due to the immediate-access and downloadable nature of digital products, all sales are generally considered final.

Once a product has been:

  • accessed
  • downloaded
  • delivered electronically

it cannot be returned in the same manner as a physical product.

However, Terrafolio aims to provide a fair and transparent customer experience.

Refund requests may be reviewed on a case-by-case basis under limited circumstances, including:

  • duplicate transactions
  • technical delivery failures
  • corrupted or inaccessible files
  • accidental duplicate purchases

4. NON-REFUNDABLE SITUATIONS

Refunds will generally not be issued for:

  • change of mind
  • lack of product usage
  • misunderstanding of product format
  • failure to read the product description
  • dissatisfaction based on personal preference
  • inability to print files due to personal device limitations
  • requests made after successful download or access confirmation

Customers are encouraged to carefully review product descriptions before completing a purchase.

5. TECHNICAL SUPPORT

If you experience issues accessing or downloading your files, please contact our support team before requesting a chargeback or dispute.

We will make reasonable efforts to assist with:

  • download access
  • file delivery issues
  • corrupted files
  • technical troubleshooting

Support requests can be submitted via:

Email: Contact@terrafolio.online
Phone: +1 (213) 375-0607

Support Hours:

Monday – Friday
9:00 AM – 5:00 PM (EST)

We aim to respond within 24–48 business hours.

6. CHARGEBACKS & PAYMENT DISPUTES

Customers agree to contact Terrafolio directly to attempt resolution prior to initiating a payment dispute or chargeback.

Fraudulent chargebacks, unauthorized abuse of payment disputes or attempts to retain delivered digital products while reversing payment may result in:

  • denial of future purchases
  • restriction of website access
  • submission of supporting documentation to payment processors

Terrafolio maintains transaction and delivery records for fraud prevention and payment verification purposes.

7. ORDER REVIEW & FRAUD PREVENTION

To protect customers and prevent fraudulent activity, Terrafolio reserves the right to:

  • review transactions
  • delay fulfillment for suspicious orders
  • request additional verification where necessary
  • cancel orders flagged for potential fraud

If an order is canceled prior to product delivery, a full refund will be issued to the original payment method.

8. CONTACT INFORMATION

Terrafolio.online is owned and operated by Velorria LLC, a limited liability company registered under the laws of New Mexico.

Registered Office:

30 N Gould St
Sheridan, WY 82801
United States

For refund or support inquiries:

Email: Contact@terrafolio.online
Phone: +1 (213) 375-0607

Support Hours:

Monday – Friday
9:00 AM – 5:00 PM (EST)

9. POLICY UPDATES

Terrafolio reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Any updates become effective immediately upon publication on Terrafolio.online.

Customers are encouraged to review this policy periodically before making purchases.