Shipping policy

Shipping & Digital Delivery Policy

Last Updated: May 29, 2026

Thank you for visiting Terrafolio.online.

This Shipping & Digital Delivery Policy explains how digital products purchased through Terrafolio.online are delivered and accessed.

1. DIGITAL PRODUCT NOTICE

Terrafolio provides exclusively digital gardening resources, including:

  • educational gardening guides
  • printable planners
  • plant-care trackers
  • digital templates
  • informational resources
  • organization systems

All products sold on Terrafolio.online are:

  • digital products only
  • delivered electronically
  • non-physical items

No physical products are shipped.

2. DIGITAL DELIVERY

Following successful payment processing, customers will generally receive access to purchased products immediately.

Digital delivery may occur through:

  • direct download links
  • secure access pages
  • account access
  • email delivery confirmations

Customers are responsible for providing accurate email and billing information during checkout.

3. DELIVERY TIMEFRAME

Most digital products are delivered instantly after purchase.

In some situations, delivery may take additional time due to:

  • payment verification
  • fraud prevention review
  • technical processing delays
  • temporary platform interruptions

If you do not receive access within a reasonable timeframe, please contact our support team.

4. NO PHYSICAL SHIPPING

Terrafolio does not ship physical goods.

As all products are digital:

  • no shipping carriers are used
  • no tracking numbers are issued
  • no warehouse fulfillment is involved
  • no physical delivery timelines apply

5. DOWNLOAD ACCESS

Customers are encouraged to download and save purchased files promptly after receiving access.

Terrafolio is not responsible for:

  • lost downloads caused by customer device issues
  • deleted files after successful delivery
  • unsupported software or hardware limitations
  • internet connectivity problems on the customer side

If technical access issues occur, our support team will make reasonable efforts to assist.

6. CUSTOMER RESPONSIBILITY

Customers are responsible for ensuring that:

  • their email address is entered correctly
  • their device supports standard digital file formats
  • downloaded files are stored securely
  • purchased resources are used in accordance with our Terms of Service

Most resources are delivered in commonly accessible formats such as PDF files.

7. FRAUD PREVENTION & ORDER REVIEW

To protect customers and maintain payment security, Terrafolio reserves the right to:

  • review transactions for fraud prevention purposes
  • temporarily delay delivery of suspicious orders
  • request additional verification information
  • cancel transactions identified as potentially fraudulent

If an order is canceled before delivery, a full refund will be issued to the original payment method.

8. POST-PURCHASE OFFERS

After checkout, customers may be presented with optional additional digital product recommendations related to gardening education and organizational resources.

These offers are entirely optional and are not recurring subscriptions.

9. CONTACT INFORMATION

Terrafolio.online is owned and operated by Velorria LLC, a limited liability company registered under the laws of New Mexico.

Registered Office:

30 N Gould St
Sheridan, WY 82801
United States

For delivery or support inquiries:

Email: Contact@terrafolio.online
Phone: +1 (213) 375-0607

Support Hours:

Monday – Friday
9:00 AM – 5:00 PM (EST)

We aim to respond to inquiries within 24–48 business hours.

10. POLICY UPDATES

Terrafolio reserves the right to modify or update this Shipping & Digital Delivery Policy at any time without prior notice.

Any changes become effective immediately upon publication on Terrafolio.online.